Terms of Service

Last Updated: October 7, 2026

Welcome to Asmilia. These Terms of Service govern your use of our website and your purchase of products from us. By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service.

Throughout these terms, the words “we,” “us,” and “our” refer to Asmilia.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a purchase transaction or have the permission of a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose or violate any applicable laws while using our website.

You must not transmit viruses, malicious code, or anything else that could damage or interfere with our website or services.

2. Products & Product Information

We make reasonable efforts to display our products, descriptions, images, colors, prices, and other information as accurately as possible.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variations.

Because many of our products are jewellery and fashion accessories, minor variations in appearance, size, finish, stones, beads, or other decorative details may occur.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are subject to change without notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed, except in cases of obvious pricing or technical errors.

Delivery is free across Pakistan. Return-shipping costs, where applicable, are explained in our Refund & Return Policy.

4. Orders

When you place an order with Asmilia, you agree to provide accurate and complete information, including your name, phone number, delivery address, and any other information required to process your order.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Product unavailability
• Pricing or technical errors
• Repeated refusal of Cash on Delivery orders
• Orders that cannot reasonably be fulfilled or delivered

If payment has already been received for an order that we cancel, an appropriate refund will be arranged.

5. Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) as their payment method.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive and pay for the order.

We may contact you by phone, WhatsApp, SMS, or another available method to confirm your order before dispatch.

We reserve the right to restrict Cash on Delivery for customers with repeated refused, cancelled, or undeliverable orders.

Open parcel inspection before payment is allowed. Please coordinate inspection with the delivery rider and contact us if an item arrives damaged or incorrect.

6. Personalized & Customized Products

Some Asmilia products may be personalized according to your selected letter, initial, or other customization.

You are responsible for ensuring that the customization information you provide is correct before submitting your order.

Once production or customization has started, personalized orders may not be cancelled, changed, returned, or exchanged due to a change of mind.

If we make an error in the customization or the product arrives damaged or defective, please contact us so we can resolve the issue in accordance with our Refund & Return Policy.

7. Shipping & Delivery

We will make reasonable efforts to process and deliver orders within the estimated timeframe provided on our website.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery information, remote locations, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Asmilia is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Unless otherwise stated, eligible return or exchange requests must be made within 7 days of delivery.

Products must meet the eligibility requirements stated in our Refund & Return Policy.

9. Payment

Where online payment options are available, payments may be processed through Shopify and/or third-party payment providers.

We do not necessarily receive or directly store your complete payment-card information.

By providing payment information, you confirm that you are authorized to use the selected payment method.

10. Promotions & Discount Codes

From time to time, Asmilia may offer discounts, promotional codes, special offers, or sales.

Promotions may be subject to additional conditions and may have specific expiration dates.

Unless otherwise stated, promotional codes cannot be combined with other offers. We reserve the right to modify or end promotions where permitted by applicable law.

11. Intellectual Property

All content appearing on the Asmilia website, including our branding, logos, graphics, website design, text, product descriptions, and original photographs, is owned by or licensed to Asmilia where applicable.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without permission.

Third-party trademarks and other intellectual property remain the property of their respective owners.

12. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services, including payment processors, delivery providers, social-media platforms, and other service providers.

We are not responsible for the content, availability, privacy practices, or services of third parties that we do not control.

Your use of third-party services may also be subject to their respective terms and policies.

13. Reviews & User Content

If you submit a review, photo, feedback, comment, or other content to Asmilia, you confirm that you have the right to provide that content.

You must not submit unlawful, abusive, misleading, defamatory, or infringing content.

Where permitted by law, you grant us permission to use content voluntarily submitted to us for purposes such as displaying customer reviews or promoting our products, subject to applicable privacy requirements.

14. Errors & Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors and update information. Where an error materially affects an order you have already placed, we may contact you regarding available options or cancel and refund the affected order where appropriate.

15. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent activities
• To violate the rights of Asmilia or another person
• To distribute malware or malicious code
• To attempt unauthorized access to our systems
• To interfere with the operation or security of our website
• To collect other users' personal information without authorization
• To submit false or misleading information
• To misuse our website, products, promotions, or services

We may restrict access to our services where there is reasonable evidence of misuse.

16. Disclaimer

We aim to keep our website and services available and accurate, but we cannot guarantee that the website will always operate without interruption or errors.

To the extent permitted by applicable law, Asmilia is not responsible for indirect or consequential losses resulting from use of our website or products.

Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, provide customer support, and deliver our services.

18. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, website, services, or legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Your continued use of our website after updated terms become effective constitutes acceptance to the extent permitted by applicable law.

19. Governing Law

These Terms of Service and transactions with Asmilia are governed by the applicable laws of Pakistan, without limiting any mandatory consumer rights that may apply.

20. Contact Information

If you have questions about these Terms of Service, an order, or our services, please contact us:

Asmilia
Email: asmiliashop@gmail.com
Phone: +92 318 0885406
Pakistan